01
Capture the signal
Bring customer feedback, support themes, and team observations into one focused workspace.
Customer intelligence, decoded
See what customers aren’t saying.
Undercover CX turns scattered feedback into a clear view of customer friction, priorities, and next moves—without burying your team in dashboards.
Start free. No credit card required.
Our operating promises
Evidence first
Every insight stays connected to the customer signal behind it.
Clarity over clutter
Focused workflows replace noisy reports and vanity metrics.
Built for action
Findings are shaped for decisions, not left to gather dust.
From noise to next move
A sharper read on customer experience.
Undercover CX creates one continuous path from raw signal to a decision your team can defend.
02
Find recurring friction
Group related evidence and reveal the customer problems that deserve attention first.
03
Align the team
Turn findings into clear, shareable briefs that product, support, and leadership can act on.
Straightforward pricing
Start small. Follow every signal.
Choose the workspace that matches how your team listens today.
Scout
For one person building a customer habit.
$0 / month
- 1 workspace
- 250 signals per month
- Core themes
- Shareable summaries
Best for teams
Investigator
For teams connecting customer evidence to product decisions.
$39 / month
- 5 team seats
- 5,000 signals per month
- Advanced theme analysis
- Decision briefs
- Priority support
- Data exports
Command
For organizations coordinating CX across teams.
Custom
- Unlimited workspaces
- Custom signal volume
- SSO and access controls
- Guided onboarding
Good to know
Questions before you investigate?
Stop guessing
Put customer truth in the room.
Create your Undercover CX workspace and turn the next piece of feedback into a decision—not another forgotten note.
Create your workspace